All repairs of the Magnum flowmeter must be conducted at the factory. If it is a repair covered by warranty the user will only be charged for transportation (unless prepaid). Magnum comes with a 5 year shop warranty on manufacturing defects. MSR will either repair or replace the damaged flowmeter. All other repairs are charged for labour and parts used. If you are in doubt about the performance of a Magnum flowmeter MSR also offers free function check-up of any flowmeter at the factory at no charge except transportation.
If you need to return a flowmeter for check-up or repair send it to the following address:
MSR Magmeter
21342 TWP Rd. 510
Sherwood Park, Alberta, Canada
T8G 1E7
If you are outside Canada you will need to mark the waybill and box
:
GOODS MADE IN CANADA RETURNING FOR (WARRANTY) REPAIR
If you are outside Canada in addition to the transportation charges
there may also be a nominal fee for brokerage.
Under NAFTA (North American Free Trade Agreement) there is no duty
for customers in the USA or Mexico.